Refund policy

The provisions of this section apply exclusively to the Consumer who is a Consumer. A Consumer is a natural person acting outside the scope of his profession, independent occupation or business activity who buys, orders, receives, uses, or makes use of goods on the Website, as well as the recipient of commercial communications and offers related to the goods (hereinafter referred to as the “Consumer”).

In the case of a product purchased on the Website, the Consumer is entitled to:

  • the product,

  • when providing multiple products, the last product provided,

  • in the case of a product consisting of several lots or pieces, the last lot or piece supplied,

  • if the product must be provided regularly within a specified period, the first service,

  • fourteen (14) days from the date of receipt by the Consumer or a third party designated by the Consumer other than the carrier.14) days to cancel your purchase without giving any reason.

The consumer has the right to exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or by electronic mail) to the address specified in these GTC. 1. to the Service Provider using the contact details indicated in point 1. For this purpose, the Consumer may also use the sample withdrawal declaration available through the webshop. The Consumer exercises his right of withdrawal within the deadline if he sends his withdrawal declaration to the Service Provider before the expiry of the deadline indicated above.

The Consumer bears the burden of proving that his right of withdrawal is exercised by 1. exercised in accordance with the provisions set out in point.

In both cases, the Service Provider will immediately confirm receipt of the Consumer's withdrawal statement by e-mail.

In the case of withdrawal in writing, it shall be deemed to have been made effective within the deadline if the Consumer has made a declaration to this effect. 14 within a calendar day (even if 14. calendar day) is sent to the Service Provider.

In the event of notification by post, the Service Provider takes into account the date of posting, and in the event of notification by e-mail, the time of sending the e-mail, for the purpose of calculating the deadline. The Consumer's letter is sent by post as registered mail so that the date of posting can be credibly proven.

In the event of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider's postal address without undue delay, but no later than the date of notification of his/her withdrawal. 14 The deadline is considered met if the Consumer 14 sends the product (sends it by post or hands it over to the courier he ordered) before the expiry of the 14-day deadline.

The cost of returning the product to the Service Provider's address is borne by the Consumer. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer is not charged any other costs in connection with the withdrawal.

If the Consumer withdraws from the contract, immediately, but no later than 12:00 AM on receipt of the Consumer's declaration of withdrawal 14 Within 14 days, the Service Provider shall refund all payments made by the Consumer, including the shipping costs (paid for delivery), except for additional costs incurred due to the Consumer choosing a shipping method other than the cheapest standard shipping method offered by the Service Provider. The Service Provider is entitled to withhold the refund until the Consumer has received the product back or has provided credible proof that it has been returned: the Service Provider shall take into account the earlier of the two dates.

The Consumer may only be held liable for any depreciation in the value of the product if it has occurred due to use exceeding that necessary to establish the nature, properties and operation of the product. The Service Provider may therefore demand reimbursement of the depreciation in value resulting from use exceeding that necessary to establish the nature, properties and operation of the product, as well as of its reasonable costs – if the performance of a contract for the provision of services has begun at the express request of the Consumer before the expiry of the deadline and he exercises his right of termination.

The Service Provider determines the extent of usage individually in each case and determines the extent of any depreciation based on this!

During the refund, the Service Provider uses the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method, and the Consumer will not be charged any additional costs as a result of using this refund method.

In the case of Products purchased at auction on the Website, the Consumer is subject to the detailed rules of contracts between the consumer and the business. 45/2014 (II.26.) Government decree 29. § (1) paragraph k) does not entitle you to a right of withdrawal, as the Product is sold at a public auction.